We are building the listening layer.
Every company says it listens to its customers. Almost none of them actually can — not at the moment it matters, and not in the language the customer chose. That gap is the whole company.
Most companies listen to 2% of their customers, three days late.
A quality team samples a handful of calls a week. A researcher runs a survey a quarter. By the time anything reaches the people who could act on it, the customer has already left, escalated, or quietly decided not to renew. Meanwhile the answer they needed was sitting in a PDF nobody could find fast enough.
of conversations understood live, not reviewed after the fact.
from what a customer says to the hint that answers it.
before a new team member is ready for live conversations.
Four opinions we build from
Voice never leaves the building
A recording of a customer describing their health, their finances or their family is not telemetry. We decided early that we would rather ship a harder product than ask a bank to send us its calls. Everything else in our architecture follows from that one refusal.
A hint after the call is a report
Post-call analytics tells you what you got wrong. It cannot help the person who is still on the line. If guidance does not arrive inside the sentence, it is history, not help.
An answer without a citation is a guess
In regulated conversations, a confident wrong answer is worse than no answer. Every retrieval ira makes points at a page in a document your team already owns, and superseded versions are blocked from answers rather than quietly outranked.
India is eleven languages before breakfast
A customer who switches to Malayalam mid-call is not an edge case here — they are Tuesday. Building for that first made the product better everywhere else, rather than the other way round.
Short history
Started with a complaint
Two of us had spent years building speech systems that worked beautifully in demos and fell over on a real contact-centre line in Pune. We wanted to know why.
First on-prem deployment
A regulated insurer told us they loved the product and could never send us a single second of audio. Instead of arguing, we rebuilt to run entirely inside their perimeter. It became the reason everyone else bought.
Speech-to-speech in eleven Indian languages
Live, in-voice, both directions, with tone preserved — running on the customer's own hardware rather than a translation API.
Seven engines, one audit trail
Voice, WhatsApp, web chat and email joined by the Knowledge Bank that grounds every answer, the CRM that records it, and a Voice Agent that runs whole workflows on its own — inbound and outbound.
Small, senior, and on the deployment calls
We are a compact team of speech researchers, retrieval engineers and people who have run contact centres themselves. The person who builds the compliance monitor is the person who sits with your risk team when they review it.
Speech & audio
Real-time ASR, diarisation, prosody and low-latency speech-to-speech translation across eleven Indian languages and seventy more.
Retrieval & grounding
The Knowledge Bank: indexing, version suppression, ACL-aware retrieval, and citations that point at a page rather than a paragraph.
Deployment & security
Getting all of it running inside somebody else's perimeter, on their hardware, through their change process, without a single outbound call.
Come and see it listen.
Twenty minutes on a live conversation — hints in the moment, a caught disclosure, and a language switch mid-call.