Actively listen.
Actually hear.
Real-time conversation intelligence for voice, chat and email. It runs on your hardware, so nothing leaves.
of conversations heard as they happen, in place of a 2% weekly sample read days later.
from a customer speaking to the guidance that answers them.
languages, including 11 Indian languages with speech to speech translation.
Guidance arrives mid sentence.
One engine reads a call, a WhatsApp thread, an inbox, your document library and your CRM. It reads intent, catches the disclosure your agent forgot, and cites the page it took the answer from.
Automated calling
Some calls do not need a person.
The seventh engine turns the stack outward. It answers and places calls, runs a workflow you define, and hands to a human the moment it reaches the edge of what it is allowed to say.
Inbound
Answers on the first ring, at 3am, in Malayalam.
- Policy and account servicing
- Answers from the cited document rather than a script, then confirms in writing.
- Claim intake
- Captures structured detail, opens the case, reads the reference back.
- After hours cover
- Handles what it can overnight and queues the rest with a summary.
Outbound
Dials from a CRM trigger and stops the moment it should.
- Renewal outreach
- Fires 30 days out, personalised from the real record, with a payment link.
- Payment reminders
- Consent and do-not-call verified before dialling, inside permitted hours.
- Lead qualification
- Asks your questions, then transfers a live prospect to a human.
An inbound call lands, or a record changes.
Identity confirmed before any detail is spoken.
The current version of the document only.
Your branching rules, not an improvised policy.
Sends the link, writes the mapped fields.
Warm transfer with the transcript attached.
Six kinds of help, shaped to the surface.
A hint is delivered in the medium it arrives in. The model underneath does not change.
Your team speaks one language. Your customer hears their own.
Speech to speech, both directions, with tone and intent preserved. It runs on your own hardware rather than a translation service, which is what makes it usable on a regulated call.
70 more international languages, including Arabic, Mandarin, Spanish, French, Portuguese and Bahasa.
The agent said "Namaste, thank you for connecting" in English. The customer heard it in Hindi, in the agent's own voice.
Deployed inside your walls. Not ours.
Every engine runs on your own hardware or private cloud. No audio, transcript or document crosses the perimeter, for inference, training or support. That is the reason it survives a bank's review.
- Audio and transcripts leave your network
- Never
- Model weights hosted by ira
- No
- Customer data used for training
- Never
- Air gapped deployment
- Supported
- Knowledge base indexed in place
- Yes
- Per hint audit trail and citation log
- Yes
- IRDAI, DPDP, GDPR and HIPAA ready
- Yes
Twenty minutes, no slides.
Watch ira run on a live conversation: guidance in the moment, a caught disclosure, and a language switch mid call. Bring your security lead.